If you're expecting money in your Ready account but it hasn't arrived yet, here are a few things you can check.
If you sent money from another crypto wallet or exchange
1. Check the recipient address
Make sure you used the correct address for your Ready account.
To find your address:
- Open the Home tab in the Ready app.
- Tap Add funds.
- Copy the address shown and compare it with the address used for the transfer.
If the addresses don't match, the money may have been sent to a different account. Ready cannot redirect or reverse transfers sent to an incorrect address.
2. Check the currency and network
When you open Add funds in Ready, you can choose the network you'd like to send money from.
Make sure that:
- The network used for your transfer matches the one you selected in the Ready app.
- The currency you sent was USDC.
Although your balance is displayed as USD in Ready, transfers from external wallets or exchanges must be made in USDC.
Sending a different currency or using a network other than the one you selected may prevent your money from reaching your Ready account.
If you think the wrong currency or network was used, please contact us at help@ready.co before attempting another transfer.
3. Check the transfer status
Transfers aren't always instant. Sometimes, they need a little extra time to process.
If your transfer was made through Layerswap, you can check its progress using the Layerswap Explorer:
- Open the Layerswap Explorer.
- Enter your transaction ID (TXID) or the address used for the transfer.
- Check the current status of your transfer.
If the transfer is still processing, your money may not appear in Ready until it's completed.
If the transfer shows as completed but your money hasn't arrived, please contact us at help@ready.co with your transaction ID (TXID) so we can investigate.
If you made a cash transfer
When making a cash transfer to your Ready account, you should have seen the estimated delivery time on the transaction preview screen before confirming your transfer.
Some transfers may take longer to arrive, depending on the payment method and processing times.
If the estimated delivery time has passed and the money still hasn't appeared in your Ready account, please contact us at help@ready.co.
Our support team will be happy to investigate the delay and help you find out what happened to your transfer.