If you're waiting for a transaction that hasn't arrived yet, check the following before contacting support.
1. Check the recipient address
Make sure the sender used the correct wallet address.
To find your Ready address:
- Open the Home tab in the Ready app.
- Tap Add funds.
- Copy the address shown and compare it with the destination address used for the transaction.
If the addresses don't match, the transaction cannot be redirected or reversed.
2. Check the token and network
If you sent funds from an exchange or another blockchain, make sure you selected the correct token and the correct blockchain network.
For example, sending the right token on the wrong network, or the wrong token on the correct network, may prevent your funds from arriving.
If you think you used the wrong token or network, please contact us at help@ready.co before attempting any further transfers.
3. Check whether the transaction is still processing
Blockchain transactions are not always instant.
If the transaction is still pending, it may take some time before it appears in your Ready account.
4. Did you use a bridge?
If you transferred funds between blockchains using a bridge, processing times depend on the bridge provider.
If you used the in-app bridge powered by Layerswap, transfers can occasionally take several hours to complete.
If your bridge transaction appears to be stuck or has taken longer than expected, please contact us at help@ready.co and include your transaction hash (TXID). We'll help investigate the transfer.
Still need help?
If you've confirmed that:
- The recipient address is correct.
- The correct token and network were used.
- The transaction is no longer pending.
...and your funds still haven't arrived, please contact us at help@ready.co with your transaction hash (TXID), and we'll be happy to investigate.