This email means that an onchain recovery has been initiated for your Ready account.
I requested an onchain recovery
If you contacted Ready Support because your wallet was in a read-only state, this email is expected.
It means we've started your onchain recovery. The recovery process takes approximately 7 days to complete.
I didn't request an onchain recovery
If you didn't request an onchain recovery, you can cancel it by following these steps.
- Copy your Starknet address by going to Add funds → Crypto transfer → Another Ready account, then tap your address and select Copy.
- Open the Browser tab in the Ready app and search for Voyager.
- In Voyager, search for your copied Starknet address.
- Open the contract page, switch to the old version of the page, and scroll down to the transaction list.
- Open the Write contract tab.
- Connect your Ready account.
- Find the cancel_escape function and tap Write.
- Confirm the transaction in your Ready wallet.
A video walkthrough is available here:
https://drive.google.com/file/d/1Agy21wlwn64YWHyLyZpLlDlkWWl_VV61/view?usp=sharing
I think someone else started the recovery
If you didn't initiate the recovery and you believe your email account or wallet may have been compromised, contact us as soon as possible at help@ready.co so we can help you secure your account.