If your wallet isn't displaying the expected balance, don't worry. In most cases, your assets are safe and the issue is related to how they're being displayed in the app.
My total balance seems too low
The balance shown on the Home screen only includes your USDC balance.
Any other supported tokens in your wallet are displayed in the Invest tab and are not included in the total balance shown on the Home screen.
My tokens are missing
If you've recently received tokens, check the Invest tab to see whether they've arrived there.
You can also verify your wallet directly on the blockchain using a Starknet block explorer such as Starkscan by searching for your wallet address.
I sent funds through a bridge, but they haven't arrived
Bridge transfers can take time to complete, depending on the bridge and network conditions.
If your transfer has not arrived after the expected processing time, contact help@ready.co and include:
- The transaction ID (hash).
- The token you transferred.
- The network you sent from.
Our team will help you investigate the transfer.
My transaction has been pending for a long time
Occasionally, network congestion may delay transaction confirmations.
If a transaction remains pending significantly longer than expected, contact help@ready.co with the transaction ID and we'll be happy to investigate.
Before contacting support
When contacting us, please include your transaction ID whenever possible. This allows us to investigate your issue much more quickly.